Most helpful review

Canceled on moving day, won’t return calls

Moving Staffers - Canceled on moving day, won’t return calls
Moving is stressful. You may think youre paying top dollar to mitigate your risks. Not with these folks. Went with them because U Pack seems to partner with them. Had not received any follow up from the local provider, so called them early morning day of. They said theyd get back to me in an hour. They never did, and repeated attempts at calling them led to being hung up on. Had to book someone else last minute. They still charged my credit card. I will let the bank handle that.

User's recommendation: Avoid.

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ID
#3516346 Review #3516346 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer
New Reviewer

Moving Staffers Bait and Switch Masters

Called me at 3PM on Saturday afternoon to tell me my movers weren't coming as scheduled on Tuesday. However, I could use their sister company, for the double the amount I was quoted. See you in Court, Moving Staffers. Small Claims in my State...you won't show I will win and get a court order for damages than repo one of your sites.

User's recommendation: Stay Away from Moving Staffers.

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ID
#3684014 Review #3684014 is a subjective opinion of poster.
Cons
  • Bait and switch pricing horrible customer service
Loss
$1100
Preferred solution
Treble damages and 1 million in punitive damages or a class action law-suit against them.

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Verified Reviewer
New Reviewer

They broke our signed contact

Got a call a couple days before my stressful upcoming move that they are no longer available despite our signed agreement and payment. Signed my contract and now they left me out to dry. I am so flustered, angry, and confused. So unprofessional and disappointing. Will never give them my business and will never recommend.

User's recommendation: Find someone else!!

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ID
#3498739 Review #3498739 is a subjective opinion of poster.
Cons
  • Customer service rep was rude combative unprofessional
  • Do not respond to customer concerns
Preferred solution
Apology

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New Reviewer
MOVING STAFFERS SCAM WARNING
These are the worst of the worst. Moving is no longer about the service of getting your things from place to place. Moving is now an organized crime and the person who wants to move, is literally a moving target, 100% of the time. Our move with Moving Staffers - they...
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1 comment
#2113662

Wow. Thanks for the information. What a nightmare.

ID
#3231219 Review #3231219 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Furniture damage

The guys were nice but rough with the furniture. Furniture arrived with gouges in the wood & many scratches.

User's recommendation: Do not use.

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ID
#3098401 Review #3098401 is a subjective opinion of poster.
Location
Tucson, Arizona

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New Reviewer

Furniture arrived very scratched

DWe had Moving Staffer move our Colorado furniture into a Pod. They were nice but you could tell inexperienced in the way they handled the furniture. When the Pod arrived in Tucson and they came to unpack there were 2 movers. Nice but when we started examining the furniture we found a lot of dents, scratches, wood gouged out. Ill never use Pod or Moving Staffers again. As expensive as a professional moving truck. Pod gouging is another issue!

User's recommendation: Do not use this company.

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ID
#3096820 Review #3096820 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

Pissed off

horrible truck packing causing unthinkable damage. The lead man stayed in the truck and when I went into the house he would steal my property and put it in his pick up truck bed. The company didnot offer insurance and did not help in any way. Moving Staffers

User's recommendation: STAY AWAY FROM MOVING STAFFERS OR YOU WILL GET WHAT YOU DESERVE.

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ID
#2632205 Review #2632205 is a subjective opinion of poster.
Cons
  • Too many to count
Loss
$10000
Preferred solution
Full refund

BUYER BE WARNED

I was moving Atlanta to Los Angeles using U-Pack. I am single, so I utilized their moving staffers offer to pack my container. Two big guys arrived, talked like they were old pros and packed my storage. It was a total disaster. I could have hired guys from a parking lot at LOWES and gotten more craft and care. Everything haphazardly thrown in, the ties and blankets they suggested I supply not even used, just thrown on top, nothing secured, the back part of the container packed to the ceiling with space at the front so everything tumbled everywhere. Total disaster. I can't stress enough, DO NOT HIRE THESE PEOPLE.

User's recommendation: NEVER HIRE THESE PEOPLE.

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ID
#2171241 Review #2171241 is a subjective opinion of poster.
Location
Glendale, California

Worthless company

Moving Staffers - Worthless company
Moving Staffers - Worthless company
Moving Staffers - Worthless company
Moving Staffers - Worthless company
Moving Staffers - Worthless company
Moving Staffers - Worthless company
They were recommended from UPACK. The origin packers did an awful job of packing and I have over $1000 in damages, they only offered a $100. The destination un-packers kept saying this and that were broke but didn't annotate on their sheet. We are hosed! Stay Away.

User's recommendation: Go Elsewhere.

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ID
#2110558 Review #2110558 is a subjective opinion of poster.
Location
Crisfield, Maryland

Update

MS did eventually offer an additional $200 claim money when they became aware of my posts here and on their FB page. While it helps, what i and many others who've used them really want is a change in the corporate culture that doesn't just settle for poor performance.

User's recommendation: Watch the loading and unloading crews like a hawk and have your camera ready.

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ID
#1852162 Review #1852162 is a subjective opinion of poster.
Location
Wilmington, North Carolina

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Verified Reviewer
New Reviewer

Post Move Evaluation

Recently used this company. The loading crew stuffed antique furniture and a new dining set in against metal objects. The two "crew" who showed up came with exactly 4 blankets. Dont assume the basic insurance coverage for damage is sufficient--at $.60 per pound, it isn't. We got $120 back on a new dining set valued at $500 and $244 total on damage to the whole load of over $1100. Better yet, avoid this company altogether. Their communication is poor. They sent out a crew of 6 to unload one container. And they subcontract with clowns and then shirk the responsibility. The customer gets stuck with the bill.

User's recommendation: Choose another company.

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1 comment
#1873547

Same thing just happened to me. Incompetent *** Every box was crushed.

Trashed 3 out of 4 new leather bar chairs. Looks like they *** on my beautiful upholstered headboard and gouged the crap out of the footboard. Was only 2 years old and in perfect condition. Put heavy boxes on top crushing everything underneath.

Broke the top off of an accent table. Trashed dead sister’s hope chest. On and on. I gave the losers $150 tip.

I had tons of furniture blankets and straps for them to use a 13 YO could have done a better job. They offered me $100. HA. I will leave reviews everywhere.

I have the pics to prove it.

I’m not finished with them. I’ve just begun...I’m on a mission

ID
#1843829 Review #1843829 is a subjective opinion of poster.
Service
Moving Staffers Long Distance Moving Service
Pros
  • Initial communication and unloading crew was well trained
Cons
  • Negligent load crew and the claims process
Loss
$900
Preferred solution
I believe given the negligence of the load, I should get full damages claimed.
New Reviewer

I would not recommend using PODS to move furniture. This was our first and last time.

Staffers themselves were very nice; however, the way items were packed caused damage and scratches to several items. Wrapping furniture in paper does not protect the items like blankets do. This was ourW first and last time we would use this company.
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ID
#1760948 Review #1760948 is a subjective opinion of poster.
Pros
  • Moving staff was curteous
Cons
  • Damage to items due to improper loading
Reason of review
Damaged or defective
Loss
$660
Preferred solution
Let the company propose a solution

Worst packing and moving experience ever!

I hired Moving Staffers in July 2018 to pack my home and move me across the state. They sent Starving Artists out of Lawrence, KS to pack and load. They had a different company at the other end to unload. I had no problems with the unloading, but the packing and loading were a nightmare! The guys from Starving Artists were great guys, but the absolute worst packers I have ever had in any of my long distance moves. Glass shelves from china cabinet wrapped in cardboard with one end exposed. Needless to say, they were all broken. MANY items with pieces that go with them not packed together: TV without the electric cord; electric tea pot without the corded base. A year later and I still have not found those pieces. Matching items separated into different boxes; again, have not found the matches. These are just a few of many examples. Broken cabinet, dented and scratched appliances...two of which were brand new. Boxes not labeled correctly...MANY of those. There was no organization or logic whatsoever to the packing. They did not keep accurate record of the packing supplies needed or used. They didn't bring enough packing supplies. I cannot count the number of things I have not been able to find, missing pieces, etc.. Movers should never just assume that all boxes will be unpacked immediately so that where things are packed should not matter; mine have not been. The absolute worse experience I have ever had. I recommend paying a little extra for a major professional moving company, which is what I have done in the past. I paid Moving Staffers an additional $400 (approx.) for full insurance, which I ended up needing. However, when I spoke with a rep after the move, I was told I had 90 days from the day I filed a claim to submit the claim. Because I was unpacking slowly, due to being an older single woman with physical limitations, I needed the full amount of time allotted in order to get as much unpacked as possible to determine damages. Then, when I was ready to file, I found out I was given the wrong information about the timing for filing a claim; in fact, I only had 90 days from date of move...NOT date of filed claim. So, I was not able to file a claim which resulted in a wasted $400 for the full insurance as well as upwards of $700 in damages and repairs that I had to pay for out of pocket. I will never use this company again. Horrible experience!
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ID
#1581770 Review #1581770 is a subjective opinion of poster.
Service
Moving Staffers Packing Service
Cons
  • Services
Reason of review
Bad quality
Loss
$1100
Preferred solution
reimbursement of full insurance payment and repairs

Awful movers-do not use these guys!!

MOVED FROM ASHEVILLE NC TO SIMPSONVILLE SC. LAMPS WERE BROKEN, GLIDER BROKEN ALL FROM POOR PACKING. WE FOUND (AFTER THEY HAD UNLOADED THE POD AND LEFT) MAJOR CHIPS OUT OF OUR WOOD FLOORS, FURNITURE PUT TOGETHER POORLY. HUGE MIRROR WAS PUT UP WITH THE SCREWS BARELY IN, NOT SURE HOW IT REMAINED UP. WOULD NEVER USE THIS COMPANY AGAIN. SENT A MESSAGE TO THEM STATING THESE PROBLEMS AND NEVER HEARD BACK. MOVERS WERE NICE ENOUGH JUST IN A BIG HURRY AND CARELESS.
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ID
#1546206 Review #1546206 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Price reduction

Stay away from this Company!!!!

Utilized Upack for shipping logistics, and moving staffers to load/unload. Note, both companies are owned by the same parent company. We had a box with Xbox and other electronic equipment in it (value approximately $900). Items in box were gone and box was found torn in 3 pieces in pile of trash moving staffers let behind after unloading. They told us we need to file a police report. After that in talking to Tammy in claims department, they DO NOT cover theft from their employees. They say that is criminal matter and they assume no liability for theft from employees. Complete BS!!! If value was higher amount, I would pursue. Best course for me at this point is make people aware of there business practice in hope others will not use this service. AVOID THIS COMPANY!!!
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ID
#1367431 Review #1367431 is a subjective opinion of poster.
Location
Wichita Falls, Texas

Worst movers ever

Worst experience with a moving company ever. I would never recommend it to anyone and the fact we had to pay anything is ridiculous. You overcharged for the amount of feet we used, you ruined our couches and they took up 80% of the room in our truck. We get here and they are literally unusable and you only gave us $240 back for almost $1,000 couches. Honestly, ridiculous. Literally, never use them. I would rather light my own furniture ablaze than let these people handle it. Completely unprofessional and an awful company all around. The 0.60 cents per pound liability is way too low. If you value your furniture, do not contract this company. Find literally anyone else to do your job.
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ID
#1332237 Review #1332237 is a subjective opinion of poster.
Location
Wichita Falls, Texas

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